Support

Questions, account hiccups, or a bonus that won’t credit — our support team is online around the clock to get you back to the action. We combine quick responses with friendly, knowledgeable agents who handle account issues, transactions, gameplay questions, and promotion claims with care and clarity.

Contact channels and typical response times

• Live chat: Available 24/7 inside your account for the quickest assistance. Expect an agent within minutes for most queries — ideal when you need an immediate answer about a game, bonus, or deposit.
• Email: support@sweepsroyal.com . Emails are reviewed continuously; typical replies arrive within 6–24 hours depending on complexity. Use email for document uploads, detailed account issues, or when you want a written record.
• Phone support: Phone help is available for urgent account and payment matters. You’ll find the number in your account dashboard and on the site header. Calls are routed to trained agents and are typically answered within minutes during business hours and monitored off-hours.

If you’re trying to claim a limited-time promotion or need help with a time-sensitive payout, reach out via live chat right away so we can act fast.

Quick answers — our FAQ and Help Center

Prefer to find answers on your own? Our Help Center is packed with clear guides and frequently asked questions covering account setup and verification, how to redeem Sweeps Coins, deposit and withdrawal steps, promotion terms (including the 1x Sweeps Coin playthrough rule), and common troubleshooting tips. The search tool helps you land on solutions without waiting — from redeeming the Welcome Bonus to daily promotions and referral rewards.

Payments, withdrawals, and timelines

Sweeps Royal supports popular payment options including Apple Pay, Google Pay, Visa, MasterCard, Discover, and bank transfers. All transactions use USD. Redemptions of Sweeps Coins are processed typically within 2–5 business days via your chosen payout method; minimum redemption is 100 Sweeps Coins and there is no maximum cashout limit on eligible redemptions. If a deposit fails or a withdrawal is delayed, our team will investigate and keep you updated every step of the way.

Expert help with privacy and verification

Our agents are trained to protect your privacy and keep your account secure. Need to upload ID or confirm a transaction? We’ll walk you through the verification process quickly and securely. If an issue requires escalation, you’ll be connected with a specialist who owns the case until it’s resolved.

Personal, helpful support — how we make it easy

We treat every message as a chance to make your experience smooth. Expect clear answers, friendly explanations, and practical fixes rather than generic replies. If you prefer written follow-up, we’ll confirm next steps and timelines. If you need immediate intervention, use live chat for the fastest route.

For a deeper look at our site, games, and promos, read our full review — and remember, whatever you need, Sweeps Royal support is standing by 24/7 to help you move forward.