FAQ

Creating an account is quick. Click Sign Up, enter your basic details, and confirm your email address. The no-deposit Welcome Bonus (50,000 Gold Coins + 1 Sweeps Coin) is credited automatically after email verification, so you can start playing without making a purchase. Make sure you meet the eligibility requirements (18+ and located in an eligible US state; excluded: WA, ID, MI, NV). If you run into trouble during registration, use live chat or email support@sweepsroyal.com for help.

Gold Coins are free-play credits for gameplay and entertainment; they cannot be redeemed for cash. Sweeps Coins are the redeemable currency that can convert to real payouts once wagering requirements are met and you reach the minimum redemption threshold (100 Sweeps Coins). Gold Coins are often used in promotions and purchases include bonus Gold and Sweeps Coins. Always check a promotion’s terms to see which coin type is awarded.

The Welcome Bonus is automatic: new players receive 50,000 Gold Coins and 1 Sweeps Coin after completing email verification. The Sweeps Coin portion carries a 1x playthrough requirement (100% game contribution). There’s no maximum cashout on Sweeps Coin redemptions, but you must reach the minimum 100 Sweeps Coins for redemption processing. Eligibility excludes certain US states and requires players to be 18+. The Sweeps Coin can be used across eligible games and becomes withdrawable after meeting the 1x requirement.

Most bonuses at Sweeps Royal are credited automatically or require opt-in through the Promotions tab. There are no codes required for the standard Welcome Bonus. Time-limited boosts such as the First Purchase Boost (up to 200% extra Gold Coins plus bonus Sweeps Coins) are active for qualifying purchases — claim these offers promptly because promotions can change. For a full list of current deals, open the Promotions tab or visit promotions.

Wagering requirements are straightforward here: Sweeps Coins have a 1x playthrough. That means you must wager the Sweeps Coin amount one time on eligible games before requesting redemption. All supported games contribute 100% toward the playthrough. Example: if you receive 100 Sweeps Coins, you need to place wagers totaling the equivalent of 100 Sweeps Coins before you can request a redemption. Gold Coins have no cashout value and do not carry wagering for withdrawals.

You can purchase Gold Coins and redeem Sweeps Coins using Apple Pay, Google Pay, Visa, MasterCard, Discover, or bank transfer. Gold Coins purchases start at $5.99. Redemptions of Sweeps Coins require a minimum of 100 Sweeps Coins and are processed within approximately 2–5 business days. Processing and settlement time may vary by payment method and your bank or card issuer. If you experience a delay, contact support for an update.

To protect accounts and process redemptions, we may ask for verification documents: a government-issued ID, proof of address (utility bill, bank statement), and sometimes a selfie for identity confirmation. Upload documents via your account dashboard or respond to a verification request from support. Typical review time is 1–3 business days, though complex cases may take longer. Providing clear, unedited documents speeds the process.

Yes — Sweeps Royal works on modern iOS and Android devices through mobile web and native payment support like Apple Pay and Google Pay. No special download is required for most games; just open your browser, sign in, and play. If you prefer an app experience, check your device app store for availability. Performance depends on device specs and connection speed; a stable Wi‑Fi or 4G/5G connection delivers the best results.

Our catalog includes slots, table games, and live dealer titles from many respected vendors: Betsoft, Evolution, NetEnt, Red Tiger Gaming, Big Time Gaming, Hacksaw Gaming, KA Gaming, Playson, and others. That variety means modern mechanics, diverse themes, and certified random outcomes from audited systems. You’ll find hundreds of titles spanning classic slots to live dealer blackjack and roulette.

Player safety is a priority. Transactions use industry-standard encryption and secure payment channels such as Apple Pay, Google Pay, Visa, MasterCard, Discover, and direct bank transfer. Games are supplied by audited studios that use certified RNGs for fairness. Account protections like strong passwords and verification procedures help prevent unauthorized access. If you notice suspicious activity, lock your account and contact support immediately at support@sweepsroyal.com.

Common fixes: clear browser cache and cookies, ensure your browser or app is up to date, try a different browser or device, and confirm your internet connection is stable. If payment fails, double-check card details or try an alternative method like Apple Pay, Google Pay, or bank transfer. For persistent issues, take screenshots, note error messages, and contact live chat or email support@sweepsroyal.com so the team can investigate quickly. Include your account email and device details for faster help.

Support is available via live chat in the site interface and by email at support@sweepsroyal.com. For promotional questions, transactional help, or account verification guidance, use live chat for the fastest response or send a detailed message by email. If you need to escalate a concern, the support team will outline next steps and expected timelines. For responsible-play tools or to self-exclude, check your account settings or contact support for immediate assistance. For direct assistance beyond the FAQ, visit support. Protect your play: keep passwords private, set limits that fit your budget, and only play with funds you can afford to lose.